PRIVACY POLICY – Raemon Live
EFFECTIVE DATE: 02/26/2026
1. Introduction
Raemon Live ('Company,' 'we,' 'us,' or 'our') operates the Raemon Live mobile application and website (collectively, the 'Service'). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using Raemon Live, you agree to the practices described in this policy.
2. Information We Collect
A. Personal Information
• Name
• Email address
• Phone number
• Profile information
• Emergency contact information
• Account login credentials
B. Location Data
• Real-time GPS location (when enabled)
• Background location data (for crash detection features)
• Ride logs and trip history (if activated)
Location data is used solely to provide app functionality and safety features.
C. Crash Detection Data
• Accelerometer and motion sensor data
• Sudden impact detection signals
• Time and location of detected crash events
• Automated emergency alert logs
D. Digital Garage Content
• Uploaded motorcycle photos
• Vehicle details
• Maintenance notes
E. AI Mechanic Interactions
• Questions submitted
• Mechanical descriptions provided
• Usage history
F. Device & Technical Information
• IP address
• Device type
• Operating system
• App usage analytics
• Log data
G. Cookies & Tracking (Website)
We may use cookies and similar tracking technologies for:
• Website analytics
• Performance monitoring
• Marketing measurement
• Login session management
3. How We Use Your Information
We use collected information to provide crash detection and emergency alerts, contact emergency contacts when triggered, improve app performance, deliver AI Mechanic responses, maintain Digital Garage features, communicate updates, provide customer support, prevent fraud and abuse, and comply with legal obligations. We do NOT sell your personal data.
4. Emergency Contact Feature
If a crash event is detected, an automated alert may be sent to your designated emergency contact. Location data may be shared for safety purposes. If no response is received, emergency services may be contacted at our discretion. You are responsible for ensuring your emergency contact consents to being listed.
5. How We Share Information
We may share information with emergency contacts during crash events, with service providers who assist in operating the app, if required by law, or to protect user safety. We do not sell or rent personal information.
6. Data Retention
We retain personal information as long as your account is active and for a reasonable period after deletion for legal or security purposes. Crash detection logs may be retained for safety verification. You may request deletion of your data at any time.
7. Your Privacy Rights
Depending on your location, you may have rights to access your personal data, request deletion, correct inaccurate information, or opt out of certain data processing. To submit a request, contact: admin@raemonlive.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal data. We do not sell personal data. To exercise these rights, contact: admin@raemonlive.com. We will verify your identity before processing requests.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of electronic transmission is 100% secure.
10. Children’s Privacy
Raemon Live is not intended for users under 18 years old. We do not knowingly collect data from minors.
11. International Users
If you access Raemon Live outside the United States, you consent to data transfer and processing in the United States.
12. Third-Party Services
We may use third-party services such as analytics providers, cloud hosting providers, and authentication providers. These services may collect limited data necessary for functionality.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through app notifications, email, or website updates. Continued use of the Service after updates constitutes acceptance.
14. Contact Information
Raemon Live
Email: admin@raemonlive.com
Website: RideWithRaemon.com